The Service Charter is a document that every Public Administration Office is required to provide to its users.
It describes the purpose, methods, criteria, and structures through which the service is provided, the procedures and timelines for participation, and the control mechanisms available to users.
The Service Charter is a fundamental tool for implementing the principle of transparency, through the explicit declaration of the rights and duties of both staff and users.
Locations and Contacts
|
Location |
Address |
Hours |
Contacts |
|
Villa |
Via Dante 11, Gallarate |
Monday to Friday: 08:30 AM – 08:00 PM Saturday: 08:30 AM – 06:00 PM |
0331 790202 |
|
Theatre |
Via Palestro 5, Gallarate |
Monday: 01:00 PM – 08:00 PM Tuesday: 11:00 AM – 08:00 PM Wednesday: 09:00 AM – 08:00 PM Thursday: 08:30 AM – 08:00 PM Friday: closed Saturday: closed |
351 8342944 |
Access to Institutional Records
All citizens who submit a justified request may consult the Institution’s records and documents at the designated offices located at Via Dante 1 (Gallarate).
Administrative Office Public Hours
The Administrative Secretariat offices are open to the public on the following days and times:
|
Day |
From |
To |
Type of Reception (Phone, In-Person) |
Contact Office |
|
Monday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Administrative Office |
|
Tuesday |
– |
– |
– |
– |
|
Wednesday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Administrative Office |
|
Thursday |
– |
– |
– |
– |
|
Friday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Administrative Office |
|
Saturday |
– |
– |
– |
– |
Didactic Secretariat Public Hours
The Didactic Secretariat offices are open to the public on the following days and times:
|
Day |
From |
To |
Type of Reception (Phone, In-Person) |
Contact Office |
|
Monday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Didactic Office |
|
Tuesday |
2:30 PM |
4:30 PM |
Phone reception, In-person reception |
Didactic Office |
|
Wednesday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Didactic Office |
|
Thursday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Didactic Office |
|
Friday |
10:00 AM |
12:00 PM |
Phone reception, In-person reception |
Didactic Office |
|
Saturday |
– |
– |
– |
– |
Issuance of Certificates
Certificates are issued in accordance with the “Consolidated Law on Legislative and Regulatory Provisions on Administrative Documentation” as per DPR 28, no. 445, as amended by Law 183/2011, Article 15.
Parent-Teacher Meetings
Teachers meet with students’ families by appointment, which must be arranged via email with the teacher. On the day of the meeting, school staff will accompany the parent(s) to the teacher.
Staff Working Hours
The working hours of Administrative and Technical (TA) staff are available at the Administrative Directorate. The teaching staff’s working hours, along with the annual academic schedule, are available at the Administrative Directorate.
The weekly classroom allocation plan for teaching staff can be consulted at the assistant’s station at each campus.
Director’s Office Hours
The Director is available to meet with students and parents by appointment on Mondays, Tuesdays, and Thursdays from 11:00 a.m. to 4:00 p.m. Upon request, meetings can also be held online or by phone on any day of the week.
To book an appointment, please send an email to:
segreteria.didattica@issmpuccinigallarate.it
Institutional Website
The Conservatory has an official website that is constantly updated.
As required by current regulations, the official website of the Conservatory includes a section where all general acts are published and a “Transparent Administration” section that gathers the information that public administrations are obligated to disclose to ensure transparency, good governance, and the prevention of corruption.
The website also features comprehensive sections dedicated to Teaching, Production, Research, and Internationalization.
Academic Catalogue
The Conservatory annually compiles and publishes the Academic Catalogue regarding admissions, enrollment, and institutional operations. This can be consulted on the institutional website. All candidates are required to review this Catalogue.
Academic Plan
The academic and artistic activity schedule for the current academic year is published and regularly updated in the appropriate sections of the Conservatory’s website.
The programs for all departments of the Conservatory are available on the institutional website under the “Teaching” section.
For the Bachelor’s and Master’s programs, information on admission exams, study plans, and instructors is published under the “Teaching” section and its subsections.
Internet Access
All campuses of the Conservatory offer a high-speed Wi-Fi network that faculty and students can access for educational activities and personal study.
No Smoking Policy
Smoking is strictly prohibited in all areas of the Conservatory, in accordance with the law.
The smoking ban also extends to outdoor areas belonging to the Institute, and the use of electronic cigarettes is likewise prohibited in indoor premises.
The Director is responsible for enforcing this policy.
Violators are subject to an administrative fine ranging from €27.50 to €275.00. The fine is doubled if the violation occurs in the presence of a visibly pregnant woman, an infant, or children up to 12 years of age
